We can provide clients with ongoing support in any of these four fields:-
In essence, our support service is about providing ongoing assistance in these
disciplines, either because you do not have the resources in-house or because
they are temporarily overstretched.
The support we offer differs depending on which of the fields we are working
For instance, we can support your strategy development by running workshops and facilitating
discussions on IT issues, or by providing stimulating presentations aimed at
helping your staff imagine how they might use technology to improve their work.
We have considerable experience in providing technical support in person, over
the telephone or remotely. The technical support we offer isn't just for IT
professionals. We provide extensive support to end-users who simply need to
get a job done and are having difficulty with a particular application.
Our approach to delivering our support services necessarily varies depending on the field in which we are
We normally provide specialist input when supporting strategy development
- perhaps by providing insight into future technology developments to assist in
the strategic planning process or by facilitating workshops to discover what
technological opportunities might offer a business competitive advantage.
Systems and Network Engineering
We are able to provide installation and configuration services to existing
IT teams either where they do not have the specific skills or simply because
they don't have the in-house resources to cope with the demand. We are also able to
supply expertise and experience to help trouble-shoot problems that are causing internal
teams nightmares. Often, a fresh pair of eyes can help to speedily resolve an issue.
We can support in-house development teams by providing technical advice
where it is needed or through providing specialist skills to a team such as
database design or building the database backend to a web site.
Most organisations need access to technical expertise from time-to-time,
whether it is because they lack some specific skills in-house or because their
own resources are temporarily overstretched.
We aim to provide those missing skills in a client-centric manner.
Some clients just want to overcome the issues at hand quickly so they can
focus on delivering value to their customers. Others will see that they need
these skills themselves to overcome future blockages. We are simply happy to just
fix the problem, but we are also more than willing to transfer our know-how to
Our clients particularly prize this readiness to share our expertise when it
makes economic sense to do so.
Our clients also value the long-term relationship we seek with them. Essentially,
we become a seamless extension of their own organisation - a pool of deep
technical expertise that they can draw upon to overcome day-to-day problems.
These are some ideas about how we can support your organisation.
We can run workshops, facilitate discussions or stimulate ideas about how you
could use IT in the future. We are quite happy to work with other consulting
practices who might be addressing wider issues and just want some specialist
We can provide your IT team with expertise when they get stuck on an issue
such as configuring an email server. We can also help your end user staff when they
get stuck with something such as mail-merge.
We can help your IT team trouble-shoot a difficult routing issue or provide help in
tracking down difficult network issues using a packet analyser.
We can provide advice on the design of a particular software object or
help you debug some code. We can also write difficult routines for you.